Depending on how you use our website, certain types of personal and nonpersonal information may be generated and collected. For example, you may give us your name or email address when you complete a registration screen, respond to a questionnaire, or submit an email to us. Unless we receive your approval to do otherwise, any personal information provided to us will be used by us only to fulfill the stated objective for which the information was requested or collected. For example, if the information you are providing is to change your email address, we will update the information and not provide it to others. Currently, we are collecting information only on the comments page of our site. We collect the subject of the comment, the comment itself, and the name, email, phone, and fax numbers. We collect the contact information so that we may respond to submitted comments.
Other types of information that may be generated and collected when you use our website are information types that we consider nonpersonal in nature. For example, we may collect the name of the domain from which you access the internet (for example, aol.com, if you are connecting from an America Online account), the date and time you access our site, and the internet address of the website from which you linked directly to our site. We use this information solely to measure the number of visitors to the different sections of our website and to help us make our website more useful to visitors.
Like most sites on the internet, our website contains a feature that allows you to contact us with your comments or questions. Not surprisingly, we call this feature “Comments.” To use this feature, there is a link at the bottom of each page on our website that you can click. When you do click this link, a screen will prompt you to provide us with certain information, such as your first and last names, email address, phone, and fax number, and address, including city and state.
The information collected through the “Comments” feature is used solely to investigate and respond to your inquiries. We also may use the information you provide to update our records.
Your privacy is important to us. We are committed to protecting your personal information and ensuring transparency about how we handle your data. Downstream Exchange Company will not give, sell, trade, or rent your personally identifiable information to anyone. Your data will not be transferred to external organizations.
We affirm that any mobile information collected will not be shared with third parties for marketing purposes.
The Downstream Exchange Company handles customer personal information in accordance with the State of California Assembly Bill 2246, which requires all businesses to take all reasonable steps to destroy customer or client records containing personal information that we no longer need.
Downstream Exchange Company principally ensures the privacy of a customer’s personal information contained in records by arranging for the destruction of the records by shredding.
Our objective is to comply with the State of California Assembly Bill 2246 and to protect a client’s privacy and prevent identity theft.
We implement strict access controls and conduct regular audits to ensure that user data is not shared without authorization. Our employees receive regular training on data privacy and security best practices.
We may from time to time run contests on our website. If our contests require you to provide personal or demographic information, we will not use this information for any purpose other than to complete the contest and update our records.
We may from time to time create and use surveys on our website. Most surveys are simple “click box” surveys where you click a box on the screen to indicate your response; however, we may from time to time ask you for your name, email address, or demographic information. If a survey does ask you for this information, we will not use it for any purpose other than to complete the survey, compile statistics, and update our records.
What is a cookie? A cookie is a data file that is created and stored on your computer’s hard drive when you visit a website. The typical purpose of a cookie is to make your use of the website easier and more convenient and to assist the website in tracking your use of the site. For example, a cookie may save the registration information, passwords, purchases, or preferences that you create when using a website, so you do not have to reenter this information. Cookies may also tell the website which areas of the site are popular, and which are not. Cookie technology is used by most major websites and is considered an industry standard for the internet.
Our website uses cookie technology to verify user information. We do not use cookies to link to any personally identifiable information. We use cookies to differentiate new versus returning website visitors. Also, most internet browsers are initially set to accept cookies. If you prefer, you may set your browser so that it refuses cookies or alerts you when cookies are being created on your hard drive. You should be aware, though, that by not accepting cookies, you may impair your ability to use certain shopping or password-protected areas of websites.
Our website provides you the opportunity to opt out of receiving email communications from us. We hope you find the information contained in our communications useful. To exercise your opt-out privilege, please email us or write to us at 909 East Green Street, Pasadena, CA 91106, Attn: DownstreamExchange.com Web Developer.
To opt out of future SMS communications, text STOP or UNSUBSCRIBE.
If there is information you would like corrected or updated, please feel free to email us or write us at 909 East Green Street, Pasadena, CA 91106, Attn: DownstreamExchange.com Web Developer.
We have adopted what we consider to be reasonable security measures to protect against the loss, theft, misuse, and alteration of information collected through our website.
Security is discussed at our regularly held staff meetings. Access to data is limited. All workstations have password-protected logins. Web security is reviewed on a semiannual basis.
In many areas of our website, we have included links to other internet sites that we feel add to or improve the quality of our website. While we hope you find these links helpful, we cannot assume responsibility for the privacy practices or the content of any linked site. Therefore, we encourage you to investigate and determine the privacy policy and practices of any linked site prior to providing information to the linked site.
With the ever-changing environment of the internet and to maintain our ability to improve the quality and safety of our website, we reserve the right to change this Privacy Policy at any time. If there are any substantial changes made to our privacy policy, we will post a prominent notice on our website stating that the privacy policy has been updated. As you use our website, we encourage you to periodically check back with this statement for changes that we may make.
If you have any questions about this Privacy Policy, the practices of our website, or your interactions with our website, please feel free to email us or write us at 909 East Green Street, Pasadena, CA 91106, Attn: DownstreamExchange.com Web Developer. You may also call us at 800.743.1031 or fax us at 626.796.8222.
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